Tech Mash-up: Fraud Prevention in E-Commerce

Kassandra Swan 
Product Manager, Payments and Fraud 

Kassandra is a Product Manager for the Customer App at Skip looking after payments and fraud. In the 3+ years she has been in the role she has implemented changes that have cut chargeback costs in half and continues to play a crucial role in balancing payment fraud with customer conversion. Prior to transitioning to product, Kassandra worked in data analytics and has a background in engineering. 

 
Beatrice Cornejo 
Professional Fraud Analyst 

 
Beatrice is a Fraud Investigator at SkipTheDishes, focusing on Customer and Employee activity. In the 5+ years she has been in the role she has helped detect Fraud Trends that affect Skip as an e-commerce and helped to implement solutions to reduce fraudulent orders. She also focuses on detecting and understanding False Positives to reduce the amount of customer contacts to Customer Service Support.  

Gazal Chanana 
Data Analyst - Global Fraud Operations 
 

Gazal is a Global Fraud Operations Analyst at JET, specializing in policy abuse detection and prevention. In her role, she has implemented proactive strategies to mitigate fraud risks, ensuring the security of the platform while optimizing customer experience. With a background in data science and analytics and a strong analytical mindset, Gazal leverages advanced techniques to identify emerging fraud trends and develop effective countermeasures. Her contributions have played a vital role in safeguarding JET against fraudulent activities, underscoring her commitment to maintaining the integrity of the platform.