CUSTOMER EXPERIENCE BUSINESS SYSTEMS ANALYST

CUSTOMER EXPERIENCE BUSINESS SYSTEMS ANALYST
WINNIPEG, MB

Manitoba Hydro is consistently recognized as one of Manitoba's Top Employers!

Great Benefits

• Competitive salary and benefits package.
• Defined-benefit pension plan.
• Nine-day work cycle which normally results in every other Monday off, providing for a balanced approach to work, family life and community.
• Flex-time and partially remote work schedule (providing the option to work remotely 3 days per 2 week period), depending on nature of work, operational requirements and work location.

Manitoba Hydro is a leader among energy companies in North America, recognized for providing highly reliable service and exceptional customer satisfaction. Join our team of Manitoba's best as we continue to build a company that supports innovation, commitment, and customer service, while actively supporting a diverse, equitable and inclusive workplace.

Under the general direction of the Lead of the Customer Support Applications section, you will support Customer Support Applications and other Enterprise Information Systems Department applications, integration, and enhancements by utilizing their detailed understanding of data, workflows, and business processes. You will utilize your appropriate process analysis skills to gather and validate requirements, design, prototype, and align functionalities to business capabilities, ensuring the business customer is at the center of the design process.

Responsibilities:

• Responsible for soliciting, modelling, and analyzing business processes; systems and requirements; and partnering with business representatives, Solution Architects, System Developers, and Business System Analysts to formulate recommendations and strategies for process improvement and creating optimal solution designs for assignments in the department.
• Lead the Business System Analyst activities for the Banner transition to a new system: Analyze current workflows, identify gaps, and develop strategies for integrating into the existing new system. Ensure all stakeholders are informed and prepared for the changes.
• Create required documentation such as use case diagrams, business process diagrams, user-system interaction, blueprints, RACIs, workflows, and functional specifications to support business capability needs.
• Create impact assessment and system specification documents as required by EISD to document assessment of enhancement requests, including estimation of the work, opportunities and risks with the proposed solution, and associated system specifications.
• Develop and maintain effective relationships with business owners and users and ensure timely resolution of business process issues and validation of developed business processes.
• Provide problem resolution and user assistance for system functionality, processes and interfaces for EISD supported systems.
• Lead testing initiatives and develop test strategies. Responsible for the development of comprehensive test plans and coordinating the execution of system testing related to enhancements, problem resolution, and system upgrades, or other.
• Identify Opportunities for Improvement: Continuously assess current systems and processes to identify areas for enhancement and propose innovative solutions.
• Research and keep current with new functionality as it relates to EISD applications/systems.
• May be required to lead small teams to identify, prioritize, plan and distribute work, ensuring quality control, liaising with stakeholders, and leading from a functional standpoint
• Provide leadership and mentorship of staff.
• Apply knowledge of business analysis agile methodologies to effectively manage and execute business systems projects, ensuring alignment with business objectives.
• May be required to direct or participate in the development and delivery of end-user training.
• Monitor and Report Progress: Establish metrics and reporting mechanisms to track the progress of system implementations and optimizations. Provide regular updates to senior management.
• Provide Banner daytime operation support during the business day.

Qualifications:

• A four-year Bachelor's degree (Business, Computer Science, Engineering, or a related discipline preferred) from a recognized university plus a minimum of five years related business analyst experience;

OR

• A two-year Diploma (Business, Information Technology or related discipline preferred) from an institute of recognized standing plus a minimum of seven years related business analyst experience.
• Good working knowledge of business processes, policies, and practices associated to the Customer Information Systems space.
• Demonstrated ability to perform key functions of business analysis including requirements solicitation, documentation, modelling, analysis, solution design, development of specifications for system changes, development of comprehensive test plans, execution and analysis of test results, development of implementation plans, data conversion, and creation of strategies in support of the EISD department applications/systems.
• Demonstrated ability to engage users in defining business requirements and effectively communicate/report findings and recommendations.
• Demonstrated ability to work independently and manage multiple, concurring tasks, with the ability to pivot as priorities change.
• Possess strong problem solving and analytical skills.
• Demonstrated experience leading teams for projects or initiatives.
• Demonstrated experience with coaching and motivating team members.
• Demonstrated experience in using Agile methodologies to effectively guide and manage business systems projects.

Salary Range
Starting salary will be commensurate with qualifications and experience.
The range for the classification is $41.98-$57.92 Hourly,  $80,437.76-$110,992.96 Annually.

Apply Now!
Visit www.hydro.mb.ca/careers to learn more about this position and to apply online.
The deadline for applications is JUNE 30, 2025.
We thank you for your interest and will contact you if you are selected for an interview.
This document is available in accessible formats upon request. Please let us know if you require any accommodations during the recruitment process.