SUPPORT SPECIALIST

WINNIPEG, MB

• Competitive salary and benefits package.
• Defined-benefit pension plan.
• Nine-day work cycle which normally results in every other Monday off, providing for a balanced approach to work, family life and community.
• Flex-time and partially remote work schedule (providing the option to work remotely 3 days per 2 week period), depending on nature of work, operational requirements and work location.

• Provide technical designs for network connectivity to Manitoba Hydro endpoints, data centers, on-premises, and in the cloud. 
• Act as the SME for networking on large enterprise projects.
• Evaluate, design, implement, and maintain emerging networking technologies, such as SD WAN, ExpressRoute, and Azure cloud networking.
• Design, implement, and maintain system health monitoring technologies.
• Design, implement, and maintain Cisco wireless infrastructure.
• Install and troubleshoot Cisco switching, routing, and wireless technologies.
• Plan and execute hardware and software upgrades to ensure technical currency.
• Work with end-users to diagnose remote connectivity issues.
• Maintain accurate inventory of networking equipment and software.
• Participate in the procurement of hardware/software.
• Identify, monitor, and maintain the security of the network.
• Perform and analyze network packet captures.
• Work with end-users and other technical groups to resolve system problems when necessary.
• Mentor and assist junior staff members.
• Keep abreast and assess new trends in the IT industry.
• Work overtime as directed and participate in an on-call rotation on a 24/7 basis.
• Maintain a high level of communication with other technical groups in the enterprise.

• A four-year degree in Computer Science or Computer Engineering from a university of recognized standing, plus a minimum of five years of related IT support experience, of which at least two years must be supporting Cisco networking products.
  OR
• A two-year diploma in Computer Programming Technology from an institute of recognized standing, plus a minimum of seven years of related IT support experience, of which at least two years must be supporting Cisco networking products.
• Demonstrated ability in the implementation, maintenance, problem detection, and resolution in the following areas:
  - Networking hardware, including access, distribution, and core switch technologies
  - Firewalls
  - Wireless technologies
  - Azure/AWS Cloud Networking
  - VPN Configuration
  - Performance monitoring
  - Experience with data centre infrastructure (cooling, racking, UPS)
• Capable of performance analysis at the network level.
• Familiar with Windows, Linux, and Solaris operating systems.
• Excellent analytical and problem-solving skills.
• Excellent interpersonal, oral, and written communication skills.
• Demonstrated ability to work in a team environment with the primary focus being customer service.
• Demonstrated commitment to keep up to date with current technology.
• Prepared to come in to work at any time during a 24-hour period to ensure system reliability.
• Prepared to be on-call on a rotational basis.
• Must obtain and maintain a current Personnel Risk Assessment and a "Clear" security rating in accordance with Manitoba Hydro policy P513.
• Critical Infrastructure Protection (CIP) Training is required and must be completed prior to transfer date and renewed annually.